Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must not have commenced training or logged into the online portal.

Several types of goods are exempt from being returned.

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• You have already commenced online training
• Any item that is returned more than 30 days after delivery

Refunds

Once your refund request is received, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@concinnity.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at info@concinnity.au for questions related to refunds and returns.